Shipping, Returns & Refunds

Ready-made pieces are dispatched within 2–4 business days of your order being confirmed. Custom commissions take longer — we agree a timeline with you before starting, typically 2–3 weeks depending on size and curing time.

Once dispatched, delivery usually takes:

• Metro cities — 2–4 business days
• Other cities and towns — 4–7 business days
• Remote and north-eastern pincodes — 7–10 business days

You will get a tracking number by email as soon as the parcel is handed to the courier.

Shipping is calculated live at checkout from your pincode and the parcel's weight and size — no flat guesswork.

Resin is heavy and its edges are vulnerable in transit, so every piece is wrapped in bubble sheet, corner-protected and boxed with cushioning. If a parcel reaches you visibly crushed, photograph it before opening — that photo makes a damage claim straightforward.

If your piece arrives broken, chipped, or is not what you ordered, tell us within 48 hours of delivery with photographs of the item and its packaging. We will replace it, or refund you in full if a replacement is not possible. You pay nothing in this case.

Because every piece is handmade to order, we accept returns only where the item is damaged, defective or incorrect — not for change of mind or for the natural variation in colour, bubbles and swirl described in our terms.

Raise a return within 7 days of delivery from your order page — open the confirmation link we emailed you, or find the order under your account. Please keep the original packaging and add photos of the issue.

Custom and commissioned pieces cannot be returned once production has begun, as they cannot be resold.

Whether a given piece is returnable is shown on its product page.

Approved refunds are issued to the original payment method within 5–7 business days of us receiving the returned item or approving a damage claim. Bank processing can add a few days at their end.

For cash-on-delivery orders we refund by bank transfer — we will ask for your account details over email.

You can cancel any time before dispatch for a full refund. After dispatch, cancellation is not possible — refuse the delivery instead and we will refund once the parcel returns to us, minus the courier's return charge.

Email artvelle.handmade@gmail.com or call +917043538148. Have your order number ready and we will sort it out.